1. Information We Collect
At Tianxinku, we collect the following types of data when you interact with our B2B portal:
- Form data: name, company, email address, phone number, and messages sent through our contact or quote request forms.
- Technical data: IP address, browser type, operating system, pages visited, and session duration.
- Cookies and tracking technologies: we use first-party and third-party cookies (Google Analytics) to analyze traffic and improve the browsing experience.
2. Purpose of Processing
Your personal data is processed exclusively for:
- Managing requests for information, quotes, and bulk purchases.
- Sending commercial communications related to our telecommunications hardware products (fiber optics, servers, routers).
- Improving the functionality and security of our website through traffic analysis.
- Complying with applicable legal and regulatory obligations.
3. Legal Basis for Processing
The processing of your data is based on:
- Your explicit consent when submitting forms or accepting cookies.
- The performance of a contractual or pre-contractual relationship (purchase requests).
- Tianxinku's legitimate interest in improving its services and maintaining site security.
4. Storage and Retention
We retain your personal data for as long as necessary to fulfill the purposes described, unless the law requires a longer retention period. Form data is stored for up to 24 months after the last interaction, and analytical data is anonymized after 14 months.
5. Transfer to Third Parties
We may share your data with the following service providers:
- Web hosting: servers located in Argentina and the United States.
- Analytics: Google Analytics (anonymized browsing data).
- Email and forms: email marketing and CRM services to manage communications.
We do not sell, rent, or share your data with unauthorized third parties. All our providers comply with applicable data protection regulations.
6. Your Rights
In accordance with the General Data Protection Regulation (GDPR) and Argentina's Personal Data Protection Law (Law 25.326), you have the right to:
- Access your personal data that we process.
- Request rectification of inaccurate or incomplete data.
- Request erasure of your data when it is no longer necessary.
- Restrict or object to the processing of your data.
- Data portability to another controller.
- Withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise these rights, contact us through the channels indicated in section 8.
7. Commitment Against Misinformation
Tianxinku is committed to the transparency and accuracy of the information published on this site. We do not make misleading claims, create false urgency, use fictitious testimonials, or impersonate unauthorized brands. All information about our telecommunications hardware products is accurate and verifiable. We do not guarantee specific results without proper technical documentation.
8. Contact for Privacy Matters
If you have questions about this policy, wish to exercise your rights, or report an incident, you can contact us through:
We will respond to your request within a maximum of 30 business days.