Tianxinku

Location and contact

Central distribution office in Argentina

Address

Elizabeth 49

CABA, Argentina

Corporate customer service Monday to Friday from 9:00 AM to 6:00 PM. For wholesale orders, contact us directly.

How to get here

Our headquarters is located in the city's business district, 10 minutes from Ezeiza International Airport. The main access is via General Paz Avenue, with visitor parking available.

Public transportation: bus lines 8, 15, and 21; nearest subway station: "Plaza de Mayo" (Line A).

Location map

Interactive map — Elizabeth 49

Corporate Technical Support

Direct channels and service level agreements for B2B clients

Technical Help Desk

Critical infrastructure incidents prioritized by network impact.

  • Hours: 24/7 for clients with an active contract
  • Initial response: 15 minutes (critical) / 2 hours (standard)
  • Escalation: Level 1 → Level 2 → Field Engineering

Direct Contact

Dedicated engineer assignment based on purchase volume and contracted SLA.

SLA and Knowledge Base

Guaranteed times by service level and updated technical documentation.

  • Bronze SLA: 8×5, response within 4 hours
  • Silver SLA: 16×5, response within 1 hour
  • Gold SLA: 24×7, response within 15 minutes
  • Go to FAQ →

Response times apply to incidents reported through official channels. Refer to your contract for specific coverage details.

Corporate Contact

Direct channels for B2B distribution and technical support

Sales Office

Hours & Channels

Business Hours Monday to Friday from 09:00 to 18:00 (GMT-3)
Technical Support Monday to Saturday from 08:00 to 20:00 (GMT-3)
Wholesale Channel Volume orders: ventas@tianxinku.com
B2B Portal Access to catalog and online quotes

Request a Technical Demo

See the performance of our fiber optic switches, rack servers, and enterprise routers live. A Tianxinku engineer will guide you through the specific capabilities of each device based on your workload.

1

Select the equipment you want to evaluate: SFP+ switch, RX420 server, or R720 router.

2

You will receive a link for a 30-minute remote session with our engineering team.

3

Get a volume quote and detailed technical specifications at the end of the demo.

A B2B advisor will confirm your session within 24 business hours.

Cookie settings

We use cookies to keep the site reliable, remember basic choices, and understand which pages are useful. You can accept, reject, or review the settings before continuing.

Cookie settings We use cookies to keep the site stable, remember basic preferences, and understand which pages are useful. You can accept, reject, or review the settings before continuing.

ES EN